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Thursday, March 11th, 2010

Reservations and Low Expectations

Posted in Car Rental by Admin

John Procaccino, a Seattle actor and radio talk show host was telling of his recent trip to New York. He is six foot three plus. When he’s irritated he says he’s six foot four.

John carefully made reservations requesting a “King Size Bed” to accommodate his height. He didn’t name the classic hotel, but it’s on Park Avenue. The day before arrival he even called to double-check that he had what he wanted. The clerk announced he was “confirming the request” in the computer as they spoke.

John arrived at the hotel only to be told that he had a room with a twin bed. “I’m six foot four,” John used as part of his argument. It didn’t help. His confirming the day before didn’t help, either. The clerk advised him to curl up in the twin bed. He did.

Comedian Jerry Seinfeld in an episode from his television show illustrates the same problem. Jerry goes to a car rental agency and is told they don’t have a car for him.

Jerry: I don’t understand. Do you have my reservation?
Rental Car Agent: We have your reservation, we just ran out of cars.
Jerry: But the
reservation keeps the car here. That’s why you have the reservation.
Rental Car Agent: I think I know why we have reservations.
Jerry: I don’t think you do. You see, you know how to *take* the reservation, you just don’t know how to *hold* the reservation. And that’s really the most important part of the reservation: the holding. Anybody can just take them.
— script from Seinfeld

Of course the problem is that hotels and rental agencies are dealing with “current” customers. That is their priority. Customers change their minds. They stay an extra day or two in their hotel room. They don’t return their rental car on time, or they extend their reservations. Customers that are about to become current customers get leftovers.

Complaints to customer service representatives will produce nothing except apologies and maybe a “thank you for being so understanding” reward. A customer service rep cannot wave a magic wand and produce a king-size bed or a four-door sedan.

I’m sure everyone has similar stories. I remember another comedian being asked about what he looked for in a woman. He replied, “Low expectations.” I think this is perhaps a policy we need to adapt when traveling: Low Expectations. I don’t see hotels or car rental agencies changing their policies. I think this is something we just have to live with.

In traveling we need to accept several possibilities:

  • Things will go wrong.
  • We will miss connections.
  • Our plans will go awry.
  • We won’t always get what we want.

    If we all adapt a policy of “lowered expectations” we can probably survive trips better anyway. Ummm, it sounds a lot like life.

    Author Don Doman: Don is a published author of books for small business, corporate video producer, and owner of Ideas and Training (http://www.ideasandtraining.com), which provides business training products. Don also owns Human Resources Radio (http://www.humanresourcesradio.com), which provides business training programs and previews 24-hours a day.


  • Online Auto Insurance Quotes

    Posted in Online Auto Insurance by Admin

    Convenience at your fingertips is what online auto insurance is all about. When you access an insurance site, you will find that you can fill in your details and request for a quote from multiple insurance providers. This will allow you to compare quotes and decide on the most suitable one.

    Before you fill in the online form, read all the information given. Keep ready your driver’s license, details of the make, year, and model of your car, your credit report, vehicle identification number, vehicle finance company, whether you have other insurance policies from any of the online providers, and details of any other car you may have.

    Do some research and determine what discounts you are eligible for. For example, reductions are offered for anti-theft devices, anti-lock brakes, multiple car insurance, car pooling, single drivers, as well as membership in professional bodies and the AAA.

    Factors that affect a quote are your driving record, the number of miles you drive each year, where you live in an urban or rural community, the make of your car, the kind of coverage you need, as well as your credit history.

    Read through the form thoroughly. If you have any doubts send the site an e-mail. The alternative is to call a toll-free number if they have such a facility. Most FAQs are answered on insurance sites; you just need to surf the web. Many sites offer expert analysis and advice on your online quote. Make use of this service if you are uncertain about anything. Expert insurance professionals offer consultations on behalf of these sites.

    Be sure to check the credentials of the insurance provider you choose to buy auto insurance from. Check whether there are any complaints registered against them. Be sure that they will keep all the promises they make.

    Online Car Insurance provides detailed information on Online Car Insurance, Online Auto Insurance Quotes, Free Online Car Insurance Quotes, Cheap Online Car Insurance Quotes and more. Online Car Insurance is affiliated with Online Term Life Insurance Quotes.


    Sports Cars

    Posted in Sports Car by Admin

    Stylish, sexy, sleek, streamlined, spirited and speed demon are all words used to describe sports cars, which are essentially two-door automobiles that are designed for high speeds, great power and smashing good looks. The manufacture of the modern-day sports car began only after 1945, when the economy started booming, technology developed dramatically and better roads were being built. They came in various shapes like convertibles, roadsters, coupes, grand tourers and sedans. Sports-car lovers are either devoted to timeless classics that have been souped up for current times, or are trendsetters looking for the latest kind of exotic car.

    From powerful purring beauties like the Mercedes Benz SLK 350 to thundering thrillers like the Ford Mustang V-8, you can choose a sports car that matches your personality. In fact, sports cars are as much about personality as they are about performance – smooth aerodynamic bodies of carbon fiber, chrome pipes and fittings, rich leather upholstery, wide wheels, shiny wooden panels and snazzy paint jobs.

    Different brands of sports cars adopt different principles of design. Some cars may be light in order to achieve greater acceleration, others may boast of extremely powerful engines for better car handling and performance, while still others may stress safety and comfort rather than style. The majority of contemporary sports cars have front-wheel drives as opposed to rear-wheel drives, which were more common in the earlier generation of sports cars. Many cars also have the engine in the center, driving the rear wheels, which is unique to sports cars. In these cars, the engine is placed behind the driver, at the middle of the chassis. Porsche is the only sports car that has the engine mounted at the rear, driving the rear wheels. This aspect is a crucial part of car design, as it affects the maneuverability or handling of the car, which is critical at high speeds.

    The most well known brands today are Ferrari, Porsche, Lotus, Lamborghini, Bugatti, Aston Martin, Alfa Romeo, Maserati and Triumph. Companies which manufacture other cars also make some sports models; prominent among these are Ford, Toyota, Honda, Chevrolet, Mitsubishi, Mazda, and Nissan. Today, the design and manufacture of sports cars is becoming more specialized and competitive, with newer, more attractive designs and a higher degree of technical sophistication being utilized.

    Sports Cars provides detailed information on Sports Cars, Exotic Sports Cars, Classic Sports Cars, Sports Cars for Sale and more. Sports Cars is affiliated with SUV Vans.